We will exchange or refund non sale items provided the item is returned to us in the same unworn, unwashed condition in the packaging it was sent in within 14 days of the buyer receiving it. Items on sale may be returned for an exchange only within 30 days. If there is a scent of perfume or a mark on the item due to make-up or deodorant from trying on the item, the return will be refused and the item will be returned back to you. We reserve the right to refuse refunds if the returns procedures have not been followed.
Refund policy
WHAT IS YOUR RETURNS POLICY?
Please note that original shipping charges are non-refundable and if your shipping fee was waived (thanks to free-shipping promotion), refund will be excluding shipping fee.
In the interest of hygiene reasons head wear including ghutrahs, hijabs and kufis cannot be returned for exchange or refund.
If any of the returns procedures have not been followed and we have to return the item back to you, a shipping fee will need to be paid. The item will remain on hold until this fee is paid.
Depending on how busy we are it may take up to 10 days to process your return from the day it is received back and during Ramadan it may take up to 21 days.
Non-returnable items:
- Headwear (including ghutrahs, hijabs and kufis)
- Gift cards
-Jewelry
- Clearance/Sale items To Process a return, please visit our RETURN PORTAL
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of initial shipping will be deducted from your refund as well as a £2 processing charge.
If you are shipping an item over $/£50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
International Orders
For all international orders please check your local customs requirements. Customers are required to pay local customs charges as it is not included by our courier. Please email sales@yallakids.co.uk for any additional information that may be required by your local customs (eg. ID cards/ customer ID numbers) to make delivery a smooth process.
For any parcels returned to us by the international courier there will be a £20 charge deducted from any refunds. This is charged by the courier and not by our store. If the customer requires shipping of the items again, an additional shipping charge will need to be paid. Please check your local shipping and customs policies as well as the delivery address prior to ordering.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item an. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
UK: If a parcel is rejected at the point of delivery and returned to sender, a £12 charge will be deducted from the refund as this is charged to us by the courier.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@yallaworldx.com
Exchanges (if applicable)
We cannot exchange items during busy seasons. If you need to exchange an item, please visit our RETURNS PORTAL and return the items to us for a refund. You can then place an order for the required size that you need.
Faulty Goods
Each item at Yalla is thoroughly checked before dispatch. However, in the unlikely event that you receive a damaged or defective item, the claim must be made within 7 days of package arrival. No claims can be honoured after 7 days.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. It is the customer's responsibility to provide a safe and secure shipping address as we are not responsible for missing orders after confirmed delivery.
If delivery is returned to us because of incorrect shipping details and you are requesting a refund, shipping charges will be deducted from the refund value.